Bookings, guest portals, payments, itineraries, supplier costs, and your whole team - managed in one platform built around how trip-selling and trip-running businesses actually work, not a generic spreadsheet replacement.
Booking confirmations buried in chat threads. Guest details forwarded across groups. Nothing in one place, everything requiring a search.
Guests and clients calling for documents already sent. Manual resending, version confusion, and unprofessional follow-ups eating your team's time.
Payment status tracked across bank statements, notebooks, and chat threads. No clear view of who has paid, what's outstanding, and what you owe your own suppliers.
Every enquiry - from your website, email, or a travel agency partner - lands in one place with its own record, not a scattered chat thread.
Build a priced quote against a real itinerary in minutes. Once accepted, it becomes a confirmed booking automatically - no re-entering the same details twice.
One click sends a private portal link. Your client sees their itinerary, documents, payment schedule, and your bank details - all in one professional view, no app required.
Guests notify you of wire transfers through the portal; your team verifies and the balance updates instantly. Assign tasks, track suppliers, and keep the whole trip moving to departure.
One platform covering what used to require five different tools - or five different chat groups.
Inquiry, quote, acceptance, deposit, balance, departure - every stage tracked with a complete audit trail, so you always know exactly where a booking stands and who touched it.
A private, branded portal for every traveller: itinerary, documents, payment status, trip team, visa info, packing list, and direct messaging - self-serve, 24/7, no resending.
Build day-by-day itineraries with per-person pricing, photo galleries, and inclusions once - then reuse and customise them per booking in seconds.
Deposit and balance splits, multi-currency tracking, and a full reconciliation trail. Funds move straight from your client to your bank account - you confirm, the system records.
Track what you owe every supplier against what guests have paid, with rate cards, cost-vs-revenue per booking, and nothing slipping through untracked.
Profit & loss, cashflow forecasts, VAT, and bank reconciliation - the numbers a managing director actually needs, without exporting five spreadsheets to get them.
Add consultants, operations staff, and trip leaders with custom roles and exact permissions - each person sees precisely what their job needs, nothing more.
Assign pre-departure tasks per booking or across the company, with deadlines and real tracking - no more chasing staff over WhatsApp to ask if something was done.
Conversion funnel, guest lifetime value and repeat-booking rate, team performance, and supplier reliability - the signals that tell you where the business is actually going.
Built-in ticketing with file attachments and a searchable help centre - for your own team and, if you choose, for your clients.
Set your own refund tiers once; the platform calculates exactly what's owed or refundable the moment a cancellation happens - no awkward back-of-envelope maths.
Guests get portal links and payment reminders automatically. Your team is alerted to wire transfers, messages, and booking changes the moment they happen.
We've been working with the UtaliiOS team to bring our booking and guest operations onto the platform and the experience has been excellent from day one. The structure - from inquiry through to confirmed booking - is exactly what a modern safari operation needs. We're excited about where this is going.
No payment gateway. No intermediary. Your clients wire funds directly to you - UtaliiOS tracks, confirms, and keeps the records.
Your bank details appear in every client's private portal alongside their booking reference and payment schedule. When they transfer, they notify you through the portal - your team gets an instant alert.
One click to verify. The booking balance updates, the client is notified, and the audit log records who confirmed, when, and for what amount.
Every cent goes directly from guest to your bank. UtaliiOS never touches or holds your revenue.
Your bank details, booking reference, and payment schedule are visible to the guest 24/7 - no resending, no phone calls.
When funds arrive, click Verify. The booking updates instantly, the guest is informed, everything is recorded.
Every deposit, balance, and wire transfer recorded with dates, sender details, and confirmation status.
Whether you build and run your own itineraries, or sell and manage trips on behalf of your clients, the core problem is the same: too much of the real work is happening outside any system. UtaliiOS was designed with every role in mind.
You want to see the whole business at a glance - active bookings, revenue, team performance, outstanding payments - without chasing five different people for an update before a meeting.
You need every trip operationally ready before departure - guides assigned, logistics confirmed, documents in order - without relying on memory, sticky notes, or a WhatsApp thread nobody can search afterward.
You need to move an inquiry to a confirmed, paid booking without switching between WhatsApp, email, and a spreadsheet - whether you're operating the trip yourself or booking it on a client's behalf.
Metriq is a software development company based in Arusha, Tanzania. We build tools that solve real industry problems - not generic SaaS repackaged for Africa. UtaliiOS was shaped by years of hands-on experience working alongside tour operators in East Africa. The platform itself is fully multi-tenant: any tour operator or travel agency, anywhere in the world, can run their business on it.
UtaliiOS was shaped by years of working inside East African trip operations - booking cycles, mixed-currency payments, coordination across sales, operations, and guests. That operational depth is built into the product, and because the platform runs multi-tenant, it works equally well for a tour operator or a travel agency anywhere else in the world.
Every company on the platform operates in complete isolation. Your bookings, your clients, your payment records - visible only to your team, always. No data is ever shared between tenants.
We earn a flat subscription fee. Your clients' money flows directly from their account to yours - we never touch, pool, or deduct from your revenue. No transaction fees, ever.
Whether you handle 20 bookings a year or 2,000, UtaliiOS scales without changing how you work. No seat penalties, no usage tiers that punish growth, no extra costs as you add staff.
Book a 30-minute walkthrough and we'll show you how UtaliiOS works with your kind of business - tour operator or travel agency.